Meeting clients’ expectations and solving problems are among the main responsibilities of our business as Insurance Broker. We welcome your thoughts and complaints which will be addressed to the concerned department as per the below procedure.
Complaint received by:
Email: complaints@lloyd.ae
Phone: +971 2 633 7714
Website: Please click here to start your complaint
Complaint officer will log the complaint in the complaint logging sheet and complaint log tracker and the logging complaint Form will be handled to the concerned department
Investigations will be carried out internally and externally to determine the reasons and possible solutions. Within 24 hours, Client will be advised about the outcome of the investigation and provided solutions
Client was satisfied and case is closed by the complaint officer
Client was NOT satisfied and client will be informed that the complaint will be escalated to Chief Operation Officer
COO will investigate the case and reply to the client within 1 – 3 working days (some cases would require more time)
Client was satisfied and case is closed by the complaint officer
Client was NOT satisfied you can forward your complaint to the respective regulator.
Dubai Health Authority (Dubai medical policies)
Ipromes
Insurance Authority – Complaints section
Insurance Authority